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Returns and Exchanges

We understand that circumstances may arise where you need to cancel or request a refund for a service on Fipezo. Our Cancellation and Refund Policy is designed to provide clarity on the process.

1. Eligibility for Returns or Exchanges

Services on Fipezo may be eligible for return or exchange under the following conditions:

Cancellation Period: Users may cancel a project within 7 days of the purchase date.

Refund Period: Refund requests must be initiated within 7 days of the purchase date.

2. How to Initiate a Return or Exchange

To initiate a cancellation, return, or exchange, please contact our customer support team at help@fipezo.com Provide your order details, including the project name and purchase date, along with a brief description of the reason for cancellation or refund.

Our customer support team will guide you through the process and address any questions or concerns you may have.

3. Refund Processing Time

Once a return or refund request is approved, the processing time for refunds is typically 3-5 days. Please note that the exact time may vary depending on your payment method and financial institution.

4. Exceptions

Certain circumstances may affect the eligibility for returns or exchanges, and we reserve the right to make exceptions on a case-by-case basis. This includes but is not limited to cases of fraud, misuse, or violations of our Terms and Conditions.

5. Changes to the Cancellation and Refund Policy

Fipezo reserves the right to modify or update this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is the responsibility of users to review this policy periodically for any updates.

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at help@fipezo.com.